Refund & Return Policy
All Sales Are Final
Every item sold on this store is a made-to-order pre-order. Production is committed on your behalf once your order is placed. For this reason all sales are final and we do not accept returns, exchanges, or cancellations for change of mind, incorrect size selection, or buyer's remorse.
Please review the size chart on the product page carefully before ordering. If you are between sizes, we recommend sizing up.
Damaged or Defective Items
We stand behind the quality of our products. If your item arrives damaged or defective, we will replace it or refund you in full.
You must contact us within 48 hours of delivery. Claims submitted after this window cannot be processed.
To submit a claim, contact us via the Contact page with:
- Your order number
- Clear photographs of the damage or defect
- A photograph of the shipping packaging
We will review your claim and respond within 2–3 business days. Approved claims are resolved by replacement or full refund at our discretion. You will not be asked to ship the damaged item back at your own cost.
Incorrect Item Received
If you receive the wrong colour or size due to an error on our part, contact us within 48 hours of delivery with photographs and we will correct it at no cost to you.
Order Cancellations
Because production is committed immediately, pre-orders cannot be cancelled once placed. Please order carefully.
Refund Processing
Approved refunds are issued to the original payment method. Depending on your bank or card issuer, funds typically appear within 5–10 business days of approval.
Contact
All claims and enquiries should be submitted through the Contact page with your order number included.